Refund policy

Return, Cancellation & Refund Policy:

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can take advantage of our 7-day return/exchange window. Please review our policy below for returns, cancellations, and refunds.

Returns & Exchanges:
Eligibility for Return/Exchange: We do not offer returns for change of mind or if the product does not meet your expectations. If the product has a manufacturing defect, or you wish to exchange it (e.g., for a different size, colour, or style), you may do so subject to the conditions below.

One-Time Exchange Only: Each order is eligible for only one exchange. Once an exchange has been processed for an order, no further exchange or return requests will be accepted for that order.

Unboxing Video Requirement: To prevent false claims, we mandate that customers provide a full unboxing video of the product for any return or exchange-related disputes. No return/exchange requests will be processed without this video.

Exchange Policy:
We want you to love your purchase, and we understand that sometimes things don't fit as expected. If you'd like to exchange an item (e.g., for a different size), follow the process below. Please note: exchanges are limited to one per order.

A minimum exchange fee of Rs. 400 or the actual shipping cost (whichever is higher) will apply. This covers shipping and handling costs involved in processing the exchange.

Eligibility for Exchange:
Exchanges Available: You may exchange an item within 7 days of delivery, provided it is unused, in its original condition, and in the original packaging. Only one exchange is permitted per order.

Reasons for Exchange: Common reasons for exchange include size issues or preference for a different colour/style, subject to availability.
How to Initiate a Return/Exchange

Step 1: Contact our support team at support@padelit.in with your order number and the item you wish to exchange. 

Step 2: We will verify your request and confirm availability of the requested exchange item. Step

3: Ship the item you want to exchange back to us in its original and unused condition. Step

4: Once we receive the item and inspect it, we will ship out the exchanged item to you.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us at support@padelit.in within 48 hours of receiving your order. We will offer a full refund or send a replacement at no additional cost, provided the item is returned in its original condition.

Unboxing Video Requirement: To process claims of damaged or incorrect items, please provide a full unboxing video to verify the issue. No claims will be processed without this video.
Non-Returnable/Non-Exchangeable Items
Custom-Made or Personalised Products: Any products that are made or customised specifically for you.
Sale/DOD (Deal of the Day)/Clearance Sale items.
Gift cards.

If you're unsure whether an item falls into this category, please reach out to our support team before making a purchase.

1. Cancellation Policy
Eligibility: You may cancel your order at any time before it has been packed for shipment.
How to Cancel: To cancel your order, please email us at support@padelit.in with your order number and reason for cancellation. Cancellation requests will only be accepted via email. This will incur a 3% fee for payment gateway charges.
COD Orders: For orders placed via Cash on Delivery (COD), applicable COD handling charges (if any) are non-refundable on cancellation. 

Time Frame: Cancellations can only be processed if the item has not yet been packed. Once packed/shipped, cancellations are no longer possible, and you will need to follow the exchange policy.
1. Cancellation After Packing/Shipment
Non-Eligibility for Cancellation: Once an item has been packed for shipment, cancellations are no longer possible. If the item is defective, you must follow our Return Policy; if you're seeking a different size or style, you must follow the Exchange Policy (limited to one exchange per order).

1. Refunds on Cancellations
Refund Method: Refunds will be issued to the original payment method once the cancellation is processed, minus applicable gateway/COD charges of 3%.
Time Frame: Please allow 5-10 business days for refunds to reflect on your account.
1. Order Modifications
Before Packing: If you wish to modify your order (e.g., change size, colour, or quantity), please email us as soon as possible. We will make every effort to accommodate changes before the item is packed.
After Packing/Shipment: Modifications are not possible after the item has been packed. You will need to follow the Exchange process (limited to one exchange per order) if you want to make a change.

Refunds and Gift Cards
We do not offer refunds under any circumstances, except as expressly stated in the Cancellation section above.
You may only exchange items if they meet the exchange conditions specified, and only once per order.
Promotional items may have different return/exchange conditions.